Cash Specialist

The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000-meter points with a view to becoming the number one B2B energy supplier in the UK.

We have an exciting opportunity for a Cash Specialist to join our team. As a key member of the Debt Collection & Risk Team, the Cash Specialist plays a crucial role in ensuring efficient cash operations, compliance, risk mitigation, and an improved customer experience within the I&C (Industrial and Commercial) pillar. The position is based in Leeds or Solihull and offers a hybrid working arrangement of 2 days in the office per week.

Responsibilities include:

• Investigate and resolve complex enquiries
• Ensure customer and business satisfaction
• Adhere to specific procedures and GDPR compliance
• Collaborate within the organization for cash collection optimisation
• Accurately validate records and resolve system errors
• Provide stakeholder reports and highlight rejected payments
• Maintain financial accuracy and address exceptions
• Proactively identify process improvement areas
• Complete tasks on time and prevent backlogs
• Assist the team with various responsibilities during peak periods

• Proficient in financial accounting and banking regulations, particularly in general ledger, BACS Card Payments, and Cheque processing.
• Strong numerical, analytical, and problem-solving skills, with great attention to detail.
• Proficiency in Excel and quick adaptability to new reports and processes.
• Focus on providing customer and operational excellence while meeting regulatory requirements.
• Ability to provide helpful feedback with clear logical explanations to reduce rejections.
• Building relationships with related business areas to ensure smooth cross-functional processes.
• Proactive, with strong organisational and time management skills to meet deadlines and KPIs.

• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
• As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
• As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.