Catalog & Request Manager

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor's Degree
Travel Percentage :
1 - 5%
Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.
About the team
Our IT Service Management team is seeking a dynamic and motivated individual to join us. As a member of our ITSM team, you will be responsible for managing and improving the delivery of IT services to our users. You will work closely with multiple teams throughout the organisation to ensure the services within the catalog are fit for purpose, simple to use, operate efficiently and effectively.
What you will be doing
We are seeking a detail-oriented and experienced Catalog and Request Manager to join our team within the ITSM function. In this role, you will be responsible for managing and continuously improving the service catalog and request management processes within our organisation, utilising the ServiceNow platform.
• Develop and maintain the service catalog, which includes defining and categorising services offered by the organisation
• Work closely with stakeholders to understand their service needs and requirements for request fulfilment
• Utilise the ServiceNow platform to design and automate request management workflows, ensuring efficient and timely request fulfilment
• Monitor, track, and report on request statuses and metrics to ensure service level agreements are met
• Conduct regular reviews and evaluations of the catalog and request management processes, identifying areas for improvement and implementing necessary changes
• Provide training and support to employees on how to utilise the service catalog and request management system effectively
What you bring
• Strong understanding of ITIL principles and best practices
• Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes
• Ability to work effectively in a fast-paced, dynamic environment
• Ability to work independently and prioritise tasks effectively to meet deadlines
• Strong analytical, problem-solving skills and attention to detail
• Proficiency in the ServiceNow platform and experience in designing and implementing workflows
Added bonus if you have
• Certification in ITIL v3/4
• Certification in ServiceNow
What we offer you
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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