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SalaryGeneral Manger - Marchwood - Southampton
£38,000 per annum, 40 hours per week
What you'll be doing:
To lead and develop winning teams of departmental managers and frontline teams to provide exceptional service to our clients and customers and deliver great results for ESS. Take responsibility for the delivery of all contracted services, particularly the successful management of the outputs of each of our strategic partners and sub-contractors. Promote the reputation of ESS and ensure that every opportunity is taken to improve service standards and levels of customer.
More about the role:
- Manage client and contractual relationships effectively in a highly commercial manner ensuring compliance with company policies and ensuring that safety is placed at the forefront of all activities
- Drive foodservice and support solutions that exceed new and existing customer requirements and are built around a commitment to continuous improvement, a drive for greater efficiency and operational excellence
- Ensure that the site implements all relevant HSE procedures, including HACCP, Risk Assessments, accident and incident reporting and HSE training.
- Ensure that all appropriate HSE Information, instruction, training and supervision is provided to all employees to enable them to carry out their work safely and effectively
- Build enduring, productive and effective site level relationships with DIO and single service clients
- Review own unit contract performance, identify improvements and ensure contract compliance to exceed client and customer expectations
- Deliver budgeted profit for the site by leading departmental managers in delivery of their financial targets
- Ensure budgets are understood and that departmental managers are held to account for their performance, all in unit/above unit costs are continually analysed and managed and measures identified to deliver efficiencies
- Work with the Regional Manager to ensure the updating and execution of the site CRM and retention plan
Who you are:
Essential:
- Proven experience in managing successful teams and operating in a highly commercial Soft FM environment
- Single site operational experience in a similar role with an understanding of delivering services to exacting specifications within quality and performance management regimes
- Experience of leading and managing successful teams to deliver great results
- Track record of growing organic sales and retaining business
- Foodservice or similar Soft FM background
- Previous budget management and Profit & Loss account responsibility
- Ability to communicate effectively with senior stakeholders
- Demonstrate commercial awareness.
Desirable:
- Soft FM service background & relevant experience
- Good knowledge of food production methods and procedures
- Self-motivated and ability to adapt to a changing environment
- Project / Change management and contract mobilisation experience
- I.T & computer literate as well as contribution to web based communications media
- LEAN practitioner.
About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/0801/95818001/52614544/ONE
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
