CCTV / ARC Operator

JOB DESCRIPTION:

CCTV (RVRC) - OPERATOR

JOB PURPOSE:

To monitor and respond to security issues and incidents using a range of systems.

To provide a professional and efficient service to all responses through following procedures and using initiative.

REPORTS TO:

Operations Manager

HOURS / BENEFITS:

• This is a 24/7 operation.
• Shifts of 12 hours, 4 days on/4 days off, rotating between days and nights
• Pension
• Medical Costs Cover
• Life Insurance.

KEY DUTIES:

• Operate and monitor all systems within the Remote Video Response Centre and ensure that emergency response activities are undertaken in accordance with company operating procedures, legislation, and Government guidance
• To monitor all systems with the control room in an efficient manner ensuring that all work is undertaken in compliance with the operating procedures, legislation, and the codes of practice.
• Respond to incoming CCTV alarm signals
• Liaise with Police, other agencies, and members of staff to coordinate the appropriate emergency response in accordance with company procedures
• Report all events and actions taken in a clear, legible, and accurate written format.
• Provide efficient and courteous telephone answering service and deal efficiently with all enquiries.
• Report equipment failure to maximise full operation of the system.
  Complete formal write up of incidents into incident logs
• Complete daily, weekly, monthly, and quarterly checks and tasks required to ensure the professional and smooth running of the Remote Video Response Centre
• Ensure smooth handovers between operators
• To adhere to all ARC rules and compliance
• To maintain information security in accordance with the Data Protection Act
• Perform any other duties that may be assigned on an as needed basis.

APPLICANT REQUIREMENTS:

QUALIFICATIONS/EXPERIENCE:

• Customer Service, call centre or administration experience required
• Competent working knowledge of Word, Excel and all other Microsoft applicationsSC level or above Government security clearance (or willing to obtain this upon appointment to role)

ABILITIES

• Excellent interpersonal skills to be able to communicate with a wide range of stakeholders
• Ability to analyse available information, determine root cause and establish the appropriate response and escalation to each incident
• The role is a 24/7 shift role and will involve working mornings, afternoons, nights, weekends, and bank holidays

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

To apply for this excellent position please send your CV now .