Cctv Operator - Chantry Place

Purpose of the Role

At Chantry Place we aim to create a compelling, happy experience for our customers, which in turn means that they stay longer and return more often to our centres. This helps our retailers flourish by increasing footfall and spend.

The purpose of the CCTV control room officer role is to take responsibility for the day to day running of the control room CCTV system. You are responsible for operating the CCTV system in compliance of the Data Protection Act and our company policies and procedures.

You will be expected to deliver the proactive monitoring of the centre CCTV system to ensure security of the centre in line with our security strategy. You will be required to support the mall security operation through effective monitoring of the CCTV system when incidents occur and be prepared to gather evidence, via the technology, for ongoing reporting to the Police and other statutory bodies as required.

You will need to have excellent observation skills with a good eye for detail with an ability to analyse data and be confident in making decisions and giving direction to affect a satisfactory resolution to incidents.

Key Responsibilities

• To work the hours and shifts in accordance with conditions of employment.
• To monitor CCTV images of the Centre as instructed by Centre Management.
• To carry out duties in accordance with instructions issued by Centre Management.
• To comply fully with the Health & Safety Policy for the centre.

• To ensure that the requirements of the Fire regulations are complied with.
• To help implement the Centre’s Emergency Plan and Evacuation Strategy in an emergency.

• To ensure that the Rules & Regulations of the Centre are complied with at all times
• Ensure that all incidents are recorded in Incident Log.
• Ensure that contractors arriving on site adhere fully to the centre procedures for contractor management.
• Ensure that the centre is a safe and pleasant environment.
• Assist with enquiries from tenants and members the public when requested.
• To be aware of and abide by all rules, terms and conditions of the company.
• To comply with the Security Industry Act 2001, officers must hold an SIA Public Space Surveillance Licence and where necessary a valid SIA Security Licence.

Behaviour and culture:

• Focus on the personal contribution you can make to the success of Chantry
• You have a clear vision for the application of World Class Service in all endeavours. You lead by example, uplifting the team, and instil a passion for excellence in delivering customer service. World Class Service not only relates to our customers, but to all stakeholders, including contractors, retailers, and colleagues.
• You support Chantry Places’ corporate responsibility objectives including personal support to community projects and activities.
• You are an ambassador for the centre and for security, and as such you will actively promote recognition for the team, the centre, and the wider business through your exemplary behaviour.

Day to day:

• To work as part of the control room team and undertake day to day monitoring and delivery of security services within the control room, supporting the security operation at the centre.
• To understand centre requirements and provide security solutions to meet and exceed needs.
• To ensure excellent relationships with centre management, suppliers, colleagues, and customers.

• To ensure all members of the security team fully understand and comply with all relevant company and centre policies, relevant legal and regulatory requirements, including any changes to policies or procedures and can demonstrate appropriate levels of control.
• To ensure that the Info Exchange security incident reporting system and daily log is completed in full.
• To ensure all security issues are reported in line with company and centre procedures.
• To work in a proactive way to anticipate security issues and alert the mall security team in a prompt and professional manner.
• Work closely and support the mall team as required.
• Monitoring and management of appearance, behaviours of all security personnel.
• Assist the security management team in developing and sharing of “best practice” and use of systems and tools to improve service effectiveness.
• Monitor faults with security related equipment, ensuring they are reported correctly.
• Being fully conversant with operational functions including access control, CCTV, detection, and alarm systems, ensuring effective monitoring and reporting function is maintained.
• Ensure that all health and safety requirements are followed as per company policies and procedures which will include accident reporting / investigation.
• To be the first point of contact for security function related queries resolving more complex queries utilising experience and knowledge referring any complaints with regards to security practices, to the security management team or centre management.
• Access control of the centre’s service yards monitoring all deliveries.
• To be the first response for all centre enquiries and emergencies reporting to the security manager.
• To encourage and participate in a one team approach with the mall security officers in delivering a proactive security service to the centre.
• Assist the security manager and centre management with any reasonable or practical request.
• Undertake any other reasonable duties as required to meet the needs of the business

Skills, Knowledge and Experience

Person specification:

• Effective communication skills both verbal and written.
• Reliable and flexible/supportive team player.
• Good customer interpersonal care skills.
• Confident/friendly disposition.
• Attention to detail/vigilance.
• Proactive.
• An understanding of organisational methods and how to make best use of limited time to the greatest effect.
• Well-developed interpersonal and influencing skills able to negotiate and deal with sensitive and confidential matters with tact and discretion.
• Basic computer skills and an ability to self-teach and learn how to use new software and databases.
• Adaptable and responsive in the face of changes in priorities, plans and schedules.
• Ensuring understanding and demonstrable implementation of the values of integrity, vigilance and helpfulness.
• Active steps to maintain communication, recognise achievement and develop the team community.

Qualifications and experience:

Essential: