Central Housing Complaints Team Leader

The successful candidate will be working for a local authority who is responsible for the homes of a significant proportion of residents living in the borough, representing approximately 23,000 tenants and 9,000 leaseholders. It is imperative that the array of services that they provide to both tenants and leaseholders are of a high quality and resident focussed. A key part of achieving this will be the delivery of a complaints process that encourages tenants and leaseholders to tell us what they feel we are doing wrong so that we can try to put it right and improve services. With this in mind, they are seeking to recruit a Team Leader for our Central Housing Complaints team, which coordinates complaint handling across the whole of Housing Services and is responsible for driving performance and improvement. In this role, the successful candidate will be responsible for:

- Ensuring that all incoming complaints and Member/Mayoral enquiries are swiftly allocated to the right people in the right service areas so that the issue can be investigated as quickly as possible.

- Ensuring that our Senior Complaints Officers make phone calls to the resident at the start of the process and keep them updated on the progress of their case.

- Monitoring the progress of complaint and enquiry investigations so that service standard deadlines are met and ensuring that effective records are kept on the Council’s complaints system.

- Preparing regular and high quality complaints performance reports for Housing Services management teams.

To apply for this role you must have:
Be eligible to work within the UK
Good knowledge of Housing Legislation
We offer:
An excellent referral scheme for each successfully placed referral
Certified complimentary training
24 hour one on one specialist social work consultant based within your geographical area
Employee Benefits Programme
Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too!

For more information or details of other roles, please contact Simone at Social Care Locums or visit our website to upload your CV.