Change Analyst

We are looking for an experienced Change Analyst to join our team. This role is remote/hybrid working – you can work anywhere in the UK. You will join us on a full time, permanent basis and in return, you will receive a competitive salary plus excellent benefits.

What you'll be doing as our Change Analyst:

As our Change Analyst, you will work with Team Leaders and Managers across the company to ensure that Changes are delivered following CDL policy processes and best practice.

About CDL:

CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

Your responsibilities as our Change Analyst will include:

• Coordinate change requests and check the CRs for quality and quantity of information
• Draft client communications in line with the Change Management policy on notice periods and answers any client queries that arise
• Administration of changes in flight, ensuring approvals are completed in good time and that the status of changes are updated according to actions taken
• Input into the continuous service improvement (CIS) cycle of the change processes working under the guidance of the Change Manager.
• Work with CDL stakeholders and clients to ensure the change process is appropriately documented, communicated and understood.
• Understand underlying procedures and document as appropriate.
• Provide management information on change to clients and senior management as required.
• Carry out regular reviews of the change processes with CDL stakeholders and clients.
• Assist the Change Manager in completing regular audits of the change process.
• Review incident logs caused by changes to identify occasions where process has not been followed.

What we’re looking for in our Change Analyst:

• Educated to A level standard or equivalent.
• ITIL V4 or V3 Foundation qualification is desirable but not essential.
• Computer literate and experienced user of MS Outlook, Word, Excel.
• Proven ability and experience of using ServiceNow or other ITSM tool.
• Proven ability and experience of providing a high level of customer care.
• Ability to prioritise and organise workload.
• Excellent communication skills.
• Accepts ownership and takes responsibility. 

Benefits of becoming our Change Analyst:

• Hybrid working
• Flexible hours
• 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
• Top employer for 8th year running
• Excellent training and development platform
• Opportunities for career progression
• Health and Wellbeing programme
• Virtual activities, lunch and learns, coffee mornings and meetups.
• Life and health assurance
• Electric Vehicle Scheme
• Established Recognition Award System
• Great Parental Benefits
• Diversity and Inclusion network 
• Pension scheme
• Community projects and volunteer days 
• Refer a friend bonus 

Campus Benefits:

• On-site free parking
• Open plan modern offices
• Quiet Spaces are also available
• Shuttle bus to and from the station
• Subsidised restaurant
• Games room and chill out zone
• Annual Hackathon Events
• Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
• Car wash, barber, yoga classes, boot camp and massage services all on site
• Cycle to work scheme
• Shower and dry rooms

Do you enjoy working within a fast-paced challenging environment, with opportunities to grow? If yes, please click ‘apply’ now to be considered for this Change Analyst role!