Change Delivery Lead

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Change Delivery Lead

About the role

Our Change and Transformation is key to enabling the business achieve its strategic goals. We are looking for a Change Delivery Lead to lead on the delivery of priority outcomes to drive successful end to end delivery.

What you’ll do

As a Change Delivery Lead you will use your experience to lead business wide change which will include;

• Bringing cross functional resources together to tackle a wide range of business problems
• Providing clear communication and coordination between delivery teams and wider business stakeholders
• Adapting your methodology and style to suit different scenarios
• Challenging and stress testing plans, scope and delivery approaches
• Dealing with ambiguity and navigating when processes are not clearly defined or understood
• Identifying ways to improve overall efficiency and ways of working of delivery teams

The successful candidate will also exhibit some/all of the following core skills and behaviours;

• Excellent communication and influencing skills allowing you to engage with teams and wider stakeholders and play a pro-active part in creating a culture of transparency across all aspects of delivery.
• Strong analytical skills, providing structured thinking and challenge to problems, transforming them into actionable work for teams.
• A high level of emotional intelligence allowing you to read a room.

An accomplished delivery specialist with a depth of experience in delivering impactful outcomes that require cross-functional working and responsibility. You will utilise appropriate delivery approaches and techniques to drive successful end-to-end delivery.

Your excellent communication and influencing skills will help you be a pro-active part of creating a culture of transparency across all aspects of delivery. You will ensure the successful implementation and review of change in a dynamic and well governed manner.

You are outcome driven. You take a consistent and ongoing approach to planning, forecasting, managing uncertainty, metrics and measurements, contingency planning and delivery. You can communicate plans, planning assumptions and progress ensuring transparency to a range of stakeholders. You can manage risks, issues and dependencies for your outcomes as well as governance and status reporting. You can maintain the cadence of delivery and manage the relationships between different people within and across teams. You can use judgement to escalate when appropriate and proactively seek support where required.

You can understand team styles and how people work together, adapting your own style where appropriate to gain the required results. You can give and receive constructive feedback, enabling a strong feedback loop. You can create an open and collaborative working environment.

Your passion for continuous improvement means you challenge the status quo, you’re vigilant with what’s not working and help identify opportunities to influence positive change. In service of delivery you will work directly with teams as needed, using your skills to help them identify improvements and advance effectiveness of delivery.

You seek a firm understanding of how Capital One, as a business, functions and the business context surrounding decisions and changes. You can demonstrate flexibility, adaptability and a willingness to learn and also seek to teach and coach others through our change community.

You will achieve a breadth of impact by actively contributing to out of team activities (e.g. Outcome team level processes, Communities of Practice (CoP's), Business Resource Groups (BRGs), Intern & Grad scheme involvement etc..). You will share when you learn from your day to day role with your peers by using these forums.

What we’re looking for

• Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and project management frameworks
• Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business
• Proven experience of managing cross team dependencies, risks and issues
• You are confident in leading through ambiguity, in a fast paced, changing environment
• Strong relationship building and collaboration skills to steer and guide teams and stakeholders
• A credible track record of governance, reporting, improving the effectiveness of delivery,
• Comfortable working in a complex regulated environment (experience is desirable)

Where and how you'll work

This is a permanent position and will be based in our Nottingham office. We’ve adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.

Our core in-the-office days are Tuesday to Thursday. You’ll be led by your team, the type of work you do and of course your preferences.

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.

What’s in it for you

• Bring us all this - and you’ll be rewarded with a role contributing to the long term strategy for an organisation committed to transformation
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit:

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.