Channels And Evaluation Manager - Colleague Communication & Experience Team

End Date
Friday 26 January 2024
Salary Range
£0 - £0
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
JOB TITLE: Manager - Colleague Communication & Experience
LOCATION(S): Birmingham, Bristol, Halifax, Leeds, Edinburgh or London
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
The Colleague Communication & Experience team has been created as the centre of excellence to rethink how best we support both the strategic business delivery and cultural transformation through simpler, more targeted and consistent end to end Colleague Communications and experiences.
This activity directly aligns with the employee value proposition in service of creating a modern and progressive environment where people and teams can perform at their best, at pace while doing all they can to help customers and Britain prosper.
Role summary
The internal communications landscape is going through a massive transformation, in particular as it embraces the opportunities that technology can bring. The Colleague Channels & Experience team ensures that the Group stays at the forefront of this transformation, shaping channel strategy in line with the needs of the business and audience.
As a channel and Evaluation expert, the manager provides the channel knowhow for today and the future as we deliver our strategic objectives and best in class communications to our internal audiences. The role reports into the Senior Manager, Colleague Channels & Experience.
Job Description
Responsibilities
The role holder:

• Is an expert in the tools and technology available for communicators and the role they play in shaping and defining a channel strategy for today and the future.
  
• Provides expert insight to shape the vision for our channels matrix - clearly aligned to outcomes that support our strategy, campaign approach and communications cadence - including refreshing, stopping or creating new channels to meet evolving audience needs ensuring these are understood and embedded Group-wide.
  
• Manages our internal channel mix, providing expertise guidance and counsel to the teams and stakeholders across GCA and the business.
  
• Is a lead contact for our partnership with Microsoft, driving the testing and learning of evolving technology and ways to maximise the impact and value for our audiences.
  
• Works closely and collaboratively with people and teams across GCA and key stakeholders in the business (including Modern Workplace and Workplace Experience teams) to ensure content is planned and delivered effectively, supporting with the coordination of messages and channel delivery.
  
• Leads the channel delivery requirements for Group and business unit / function content, including for complex projects and changes.
  
• Drives the evolution of our channel mix, pushing the boundaries on innovation and tech enable solutions to personalise and target essential communication to audiences.
  
• Defines and evaluates data and insight that helps GCA to refine and quantify the benefit of its channel strategy.
  
• Challenges constructively, driving real purpose to communicate and helping to reduce the noise for our audiences.
  
• Continuously develops and grows by pursuing and investing in personal development opportunities.
  
• Establishes and maintains effective networks of contacts across the communications job family.
  

Capabilities

• Has deep knowledge and experience of the Microsoft suite and the tools and technology-enabled innovation to quickly establish requirements and map solutions and to maximise value and impact.
  
• Understands and can demonstrate the opportunities and value created through technology advancements, using insight to challenge established ways of working, embed impactful techniques and passionately drive change in the Group’s channel strategy.
  
• A commercial growth mindset committed to driving return on investment and seeking efficiencies and impact in all that we do.
  
• An analytical mind and creative problem solver, interpreting and analysing data and insight to evaluate and drive improvements in the channel strategy and to shape decision making about the future evolution of our channels.
  
• Excellent appreciation of our internal audiences and the needs of different archetype and segments to provide them with personalised communications across a range of channels.
  
• Strong stakeholder management and partnering skills, building an extensive network of subject matter experts across the Group.
  
• Demonstrates a clear understanding of audience and business, industry and financial knowledge, keen to explore and grasp the opportunities arising from emerging communications trends, risks and improvement opportunities.
  
• Understands the communications landscape in the Group, collaborating with expert channel and support teams within GCA and, where required, external partners to deliver outstanding, inclusive and accessible communications.
  
• Has a passion to embrace and drive change and continuous improvement, as well as a willingness to be bold and bring ideas and experiments to help us to maximise our opportunities and effectively adopt new technology to enhance the colleague experience.
  
• Proactive ownership of individual and team performance, taking accountability for collective success and taking pride in being part of being the change we want to see in the organisation.
  
• Ability to work at pace in an agile tech-enabled environment.
  
• Trusted to manage confidential material and apply insight / data-based judgement.
  

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days holiday, plus bank holiday
• A range of wellbeing initiatives and generous parental leave policies

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative, and it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.