Cheddar Team Leader - Food & Beverage

Food and Beverage Team Leader - Cheddar
Cheddar Gorge and Caves (part of the Longleat Enterprises group) is a world-famous site set in an Area of Outstanding Natural Beauty and is one of Britain's most spectacular natural landmarks. From its awe-inspiring cliffs to its extraordinary subterranean stalactite show caves, Cheddar Gorge & Caves holds many fascinating secrets about our prehistoric ancestors and is an international centre for caving and rock climbing. At 400ft deep and 3 miles long, England’s largest gorge with its spectacular pinnacles and beautiful caves (one is over 500,000 years old!) offers visitors an exciting day out all year round.
The team at Cheddar Gorge embrace the same values as their colleagues at Longleat – to engage and inspire; to put people first, treat everyone with respect; to continuously improve; to act with integrity and to take accountability.
An exciting opportunity has arisen for a Food and Beverage Team Leader to join our team at Cheddar Gorge and Caves. You will be taking responsibility for the shop floor, including motivating the team, delegating tasks and leading by example by getting stuck in.
What will this role entail?
Reporting to the Assistant Manager, you’ll be responsible for guiding and coordinating the work of the team to complete tasks; identifying and exploring opportunities to drive sales. You will be ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures, to keep the shops running like clockwork.
Key duties will include:
To run the unit on a day-to-day basis, coordinating the team, maintaining the highest standards of guest service, and cash, stock control and security operations.
To actively sell the current product offering in a professional and friendly manner
To process transactions through the till in a professional manner and support in the opening and closing of tills as required.
To be aware of current performance and targets to achieve at the start of each shift
Delegate tasks and solve problems swiftly
Lead your unit in the absence of the Assistant Managers, taking responsibility for day-to-day operations
To support the assistant managers in monitoring Team members' performance, add and implement training when directed or needed to maintain service levels
Individually delivers exceptional service which exceeds a guest’s expectations. Develops and inspires the same service from the team
To assist the management team in maintaining floats, reconciling cash and stock as required, ordering and stocktaking, and maintaining minimal stock loss, pricing and purchasing levels.
What will I need to be considered for this vacancy?
5 GCSEs at grade C and above to include Maths and English or equivalent qualification
A good variety of Food and Beverage experience and the ability to get the best out of people.
The ability to project a positive image and serve as a role model for others
A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the business
Positive and curious, ability to create ideas about how to improve the guest and colleague experience
Strong ability to act resourcefully, ensuring that work is completed within specified time and quality parameters
Can remain calm and reasonable amidst tense or stressful situations
Happy to expand your skills by using new technology and learning new ways of working
Flexible approach to working hours and days which include evenings and weekends.
What will I receive in return?
As a Food and Beverage Team Leader, you will receive a rate of £10.85 per hour in addition to a range of attractive benefits that include;
29 days holiday inclusive of bank holidays
Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata.
50% off Annual passes for your Friends and Family, free entry for yourself.
Discounts on food and beverages and retail merchandise
20% off VIP Experiences, 10% off Accommodation.
Company Pension
Life assurance cover.
Perks at work and much more!
You’ll be employed on a permanent 40-hour contract, working 5 days out of 7 including weekends, evenings and bank holidays as required. The earliest start time is from 9 am, and the latest finish time is up to 8.30 pm, varying following opening times.
Location: Cheddar Gorge and Caves
All applications are to be submitted online.
We reserve the right to close this advertisement early if enough suitable applicants are received.