Chief Operating Officer

Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. Our tech-enabled cargo bike-first model helps enhance brands, reduce cost and is over 90% lower carbon than the next best alternative. We are founded on a mission to make cities cleaner, healthier and more liveable for everyone. Our passionate, driven team is made up of seasoned operations experts, brilliant developers, and high performing product and growth teams. 

As the COO, you will play a pivotal role in spearheading and overseeing all operational and organisational facets of our dynamic company. Joining Zedify at its growth stage, you will contribute significantly to our ambitious expansion throughout the UK. We seek a visionary leader who can infuse creativity into our organisation, navigating challenges adeptly to enhance our operational performance.

Your responsibilities include steering our team of high-performing professionals towards enhanced efficiency, productivity, and overall effectiveness. The ideal candidate will bring extensive experience in nurturing start-up's, guiding them through crucial investment stages, and translating strategic objectives into tangible steps for sustainable growth. Collaboration with our CEO is integral, as you jointly set and drive the organisational vision and operational strategy. Your role also encompasses mentorship and fostering a robust operations team that mirrors our commitment to excellence. This is a unique opportunity to be a driving force in shaping the future success of Zedify.

What will you be doing?

• Shape organisational vision, refine operations strategy, and determine optimal staffing levels

• Transform strategic objectives into actionable steps for sustainable growth, implementing company-wide goal setting, performance management protocols, and annual operations planning

• Exercise vigilant oversight over company operations and employee productivity, fostering a highly inclusive culture that enables team members to thrive and ensures the achievement of organisational goals

• Ensure compliance with national and local business regulations, taking decisive action when necessary to safeguard the company's integrity and adherence to legal standards

• Implement comprehensive processes across our hubs which are tailored to accommodate our unique logistics offering

• Drive operational strategies and performance goals across the organisation, overseeing a team of around 120 riders plus hub managers and support staff in operations

• Maximise efficiency and productivity through extensive process analysis and interdepartmental collaboration

• Take responsibility for all aspects of Health and Safety, emphasising a culture of continuous improvement

• Lead on daily operational execution for consistent service quality across our hubs including deliveries on time and customer satisfaction

• Track and monitor key performance indicators, applying continuous improvement methodologies for logistic excellence.

• Motivate, mentor, and coach cross-functional teams, ensuring engagement and fostering a culture of continuous improvement

• Ensure our hubs comply with company and legal standards (safety, quality, hygiene, environment, security)

• Demonstrate visible leadership aligned with Company Values

What skillset do you ideally need?

We are looking for someone who can bring a dynamic blend of leadership, operational expertise, and strategic thinking

• Previous experience of being a strategic leader: ability to set a clear vision and strategy for the organisation

• Experience in retail logistics or similar price-sensitive operational business

• Able to make informed and timely decisions considering both short-term and long-term implications

• Experience building and leading high-performing teams, fostering a positive and collaborative culture

• Have successfully implemented efficiencies to improve operational processes

• Have effectively planned, executed, and overseen various projects to ensure timely completion

• Ability to successfully handle budgets to maximise efficiency and cost-effectiveness

• Have extensive experience in developing and executing organisational strategies aligned with overall business goals

• Previous experience working in start- up organisations where you have managed organisational changes with resilience and adaptability

• Previous experience in analysing financial data to make informed decisions and drive profitability

• Ability to mitigate risks and ensure the financial health of the organisation

• Drive impactful change by mentoring operational teams to achieve excellence through continuous improvement initiatives

• Have legal knowledge: ensuring the organisation complies with relevant laws, regulations, and standards.

• Uphold the highest ethical standards in all business practices.

What we offer: 

A salary up to £90,000 per annum (depending on experience and/or share options) plus:

• 25 days holiday plus bank holidays.

• A green salary sacrifice scheme for cycling and electric vehicles.

• Access to ONSI for store discounts and employee wellbeing services, including counselling.

• Enhanced maternity / paternity leave

We promote equal opportunities and a workplace where each individual can contribute and realise their full potential. By working actively to embrace diversity, we can enrich every discussion and decision at Zedify and bring our purpose to life. Our goal is to help create a workplace where everyone feels welcomed and included, and treated fairly and respectfully.