Children & Families Team Support Officer

Contract Type: Fixed Term post until 31.03.2025 due to funding

Hours: Part Time 22 hours per week

Location of post: Hybrid working, Port Talbot Civic Centre base

Workstyle: You will be an a mobile hybrid worker

We are currently looking for a motivated and creative individual to join our team as Children & Families Team Support Officer.

The successful candidate will be responsible for providing administrative support to all aspects of the busy Children & Families Team.

The main duties of the post;

• Updating and maintaining the service database and other data recording systems.
• Data collection, collation and submission of statistical information for Welsh Government
• Processing and payment of invoices, maintaining and updating financial records and using the iProc online ordering system.
• Answering telephone calls and queries.
• Word processing, arranging meetings and taking minutes
• Creation of a range of promotional materials, including posters and social media.
• Ordering resources and arranging venues for parenting programmes and other events.

You will have experience in/of;

• Providing clerical and administrative support to a team.
• Using a range of IT, including Microsoft Office, databases and social media.
• Using initiative in work situations.
• Working to deadlines and managing own workload.

Ideally you will have;

• A minimum of four GCSEs (grades A-C), or equivalent
• Other relevant training or evidence of continuing professional development (CPD)

The team provides a range of support to parents, including parenting programmes and at-home support to help with issues such as behaviour and routines, as well as ensuring delivery of our Play Sufficiency Assessment. The Support Officer is an important part of the team, providing high quality, accurate and timely administrative support.

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

For an informal discussion, please contact Teresa Harrendence (t.harrendence@npt.gov.uk) or Kirsty Lock (k.lock@npt.gov.uk)

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all children and young people and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language skills are not required.

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.

In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Applicants must meet the essential criteria for the post to qualify for this. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.