Childrens Service Agent/Admin X 2 – Social Care

What's involved with this role:
Temporary Childrens Service Agent/Admin x 2 – Social Care
Job Ref: Brent 5246387
Pay Rate: £12.81 per hour PAYE
Hours per week: 35-37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 3 months
City: Glenfield, Leicestershire
Hybrid working
The purpose of the role is to act as the first point of contact for Children’s Social Care and Early Help Service Users, by phone, email, web, fax or post.
Key Responsibilities:
Process a range of referrals received from professionals and members of the public via email and phone.
Be responsible for a range of generic email boxes to process different types of referrals.
Utilise case management systems for inputting and gathering information.
Have an understanding of relevant information required to create new clients on Mosaic.
Input contacts on Mosaic using the information provided from the referral form.
Liaise with other agencies to obtain missing mandatory information required.
Be able to understand and relay information and to review previous involvement with a family.
Be able to send secure emails – CJSM, GCSX, E-gress
Ensure all data is accurate and inputted in a timely manner.
Communicate effectively with Social Workers and Team Managers for advice and to be able to take direction.
Communicate effectively with professionals and members of the public on the telephone.
Use a phone script to be able to direct phone calls.
Action information requests and liaise with the records hub to obtain manual files relating to families.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
NVQ2 in Customer Services or equivalent relevant qualification.
Skills & Experience:
Must have experience of communicating with children and young people and their families and professionals from different agencies.
Must have experience of working in stressful environments and within a team.
Must have experience of handling sensitive information and accurate recording.
Must have an understanding of children and their families and their needs including services available.
Must be able to analyse and interpret information.
Must be able to handle sensitive and distressing information.
Must be able to prioritise own workload and work to tight timescales.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
S
1
Job Ref: Leicestershire TCL 0008 AAD4 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.