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Salary The Big Picture
Howden are a global engineering business who focus on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden’s core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so.
As a CHP Field Service Engineer, you will be required to deliver a very high technical and professional level of service to our customers, with significant focus on safety and quality. The aim is to achieve on time in full, to schedule and right first time. The role encompasses onsite technical assistance to customer during the installation, commissioning and maintenance of Combined Heat and Power (CHP) systems. The individual is expected to have expert knowledge in these areas.
You will develop and manage good customer relationships through the provision of professional customer management, provide a full engineering service and support for customers both internal and external, and will be required to develop and manage exceptional relationships through excellence in terms of technical capability and also through personal interaction with customers. As part of the developing portfolio in the Service and Aftermarket business, it is also required to provide service support to non-company products of a similar nature. You will act as an ambassador for Company and represent the business with professionalism and enthusiasm. The role will require extensive travel within the United Kingdom including overnight stays, often at short notice, so a flexible approach to working patterns is required.
What Needs To Be Done?
- Ensure that you fully understand the customer’s requirements are prior to visiting site
- Create effective relationships within the Service and Aftermarket team and the wider organisation
- Provide technical support to colleagues and be part of the wider technical support team that supports our customers
- Provide detailed Site Reports to the required standard that among other things highlight actions which may need to be taken and seek opportunities for improvement
- Maintain regular communications with the Field Service team
- Behave at all times in a manner that is in keeping with the responsibility of the position, and the image of the Company
- Supervise the activities of Company or Customer supplied Technicians, be responsible for their day-to-day safety requirements, site activities and discipline
- Diligence at all times in protecting the Company commercial and warranty liabilities
- Develop installation, maintenance and overhaul schedules
- While on site observe health and safety at work procedures and complete required Risk Assessments
- When necessary support with customer and internal training activities to help educate customer and HTUK staff in the correct operation and maintenance of equipment.
What Do You Need To Bring?
Essential skills, knowledge and behaviours
- Be a team player with a positive attitude!
- A solid mechanical background working with gas engines or diesel generators.
- Proven experience of working on Jenbacher, Cummins, MTU, MWM, MAN or CAT engines, complete with the relevant commissioning certification.
- Hands-on mechanical and/or electrical troubleshooting skills.
- Able to produce detailed reports of site activities and recommendations.
- Ability to supervise others during installation, commissioning, maintenance and training activities.
- Ability to work as part of a team or as an individual.
- Good appreciation and understanding of business and commercial issues in relation to the role.
- Health & Safety awareness in the workplace.
In Return, we offer a range of fantastic benefits:
- A flexible and supportive work environment.
- A competitive salary.
- Generous holiday entitlement package.
- Howden Pension Plan with Scottish Widows.
- Healthcare cash plan with Healthshield.
- Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing.
- Group Life Assurance plan at 3x salary.
- Group Income Protection plan.
- Opportunity to be involved in our ESG ‘Bright Future’ initiatives – STEM ambassador & volunteering.
- Dedicated Help@Hand Service – Free Counselling, Physiotherapy, financial support etc.
- Training & Development Opportunities.
- Enhanced Maternity, Paternity, shared parental and adoption leave pay.
Interested? We would love to hear from you! Please follow the link to our website to apply.
