It Support Engineer

IT Support Engineer - Cambridge Based

• Up to £45,000 (depending on experience)
• South Cambridge
• Hybrid

Our client, a well-established specialist IT MSP based in the heart of London. They are looking for an enthusiastic 2nd Line On-site Engineer to come and join their team and work with a key client of theirs based in Cambridge. In this position you will get a chance to work with some of the latest technologies on the market, expanding across Mac and Windows OS.

You will be part of a team that manages the life cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner.

Key Skills and Experience:

• Experience supporting and managing a primarily Mac based estate, end user both remote and deskside.
• Experience of maintaining and administering solutions based on cloud-based platforms including AWS, Microsoft Azure and Office365, and the ability to evidence automating processes and procedures to reduce manual effort.
• Broad and strong technical background with the Mac and Microsoft experience.
• Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous.
• Extensive experience in delivering desk side support to senior Executive level end-users.
• Minimum of 3+ years' experience within a similar role.

Role and Responsibilities:

• Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
• Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA's).
• Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as needed.
• To administer and maintain customers Active Directory, User accounts, Group Policy and File access control to agreed standards.
• To develop, own and maintain customers technical site documentation - to include but not limited to Asset inventory, change management processes and Cyber policies.
• To promote Cyber awareness within the Customers community to help protect customers assets and data.

Tech / Qualifications:

• Mac - OSX Support
• JAMF
• Microsoft OS: Windows 7, Windows 10;
• Microsoft 365;
• Microsoft Azure;

Don't miss out on this amazing opportunity - apply now with your most up to date CV!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.