3Rd Line It Support Engineer

3rd Line IT Support Engineer - Cambridge - MSP

Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 3rd Line IT Support Engineer to join the team.

As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. You'll be joining an expanding, proactive, and strongly motivated team, as well as an opportunity to excel your career transformation.

Key Skills required:

• Windows Server 2022/2019/2016, OS 11/10
• Office 365 & SharePoint administration
• Microsoft Exchange
• Virtualisation Technologies (VMware ESXi, Hyper-V)
• Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop)
• Remote Monitoring & Management (RMM) technology
• Experience with Security technologies i.e. DLP
• Backup Technologies
• Ideally previous MSP experience / customer facing role

The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant.

As the 3rd Line IT Support Engineer, you will have:

• Strong communication skills, both face to face and over the telephone
• Proficient in delivery accurate and clear reports to end users and management tiers
• Background in client admin and support
• Knowledgeable in network and server admininistration and support
• Ability to provide a secure, high-performance, reliable service to sophisticated and demanding end users
• Willing to assist the Service Desk Management team as needed
• Actively contribute by sharing skills and experience with the team.

Company benefits include:

• Package up to £40K inclusive of £5K car allowance
• 25 days annual leave + bank holiday
• Company pension scheme
• Opportunity of hybrid working (1-2 days WFH)
• Private healthcare
• Business milage for onsite when required

Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca (dot) Sammartano @ circle recruitment (dot) com

Key words: Windows Server, 3rd Line IT Support, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire

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