2Nd Line Support Engineer

2nd Line Desktop IT Support Engineer (12-Month Contract)

Location: Cambridge, Onsite

• Healthcare
• Inside IR35

We are seeking a skilled Desktop IT Support Engineer to join our team in Cambridge for a 12-month contract. The successful candidate will provide essential support for our desktop infrastructure, ensuring the smooth operation of our IT systems. This role requires expertise in Windows 10, Active Directory, Office 365, and familiarity with SCCM.

Knowledge of mobile device management solutions is highly desirable. If you are proactive, customer-focused, and have a passion for resolving technical issues efficiently, we want to hear from you.

Responsibilities:

1. Provide onsite desktop support to end-users in Cambridge office.
2. Troubleshoot and resolve hardware and software issues related to desktops, laptops, and peripherals.
3. Install, configure, and maintain Windows 10 operating systems and software applications.
4. Manage user accounts, groups, and permissions in Active Directory.
5. Support and administer Office 365 applications, including Outlook, Word, Excel, and Teams.
6. Assist in the deployment and management of mobile devices using SCCM and mobile device management solutions.
7. Collaborate with IT team members to implement and maintain IT policies, procedures, and best practices.

Requirements:

• Proven experience as a Desktop Support Engineer or similar role.
• Strong technical skills in Windows 10 operating systems and troubleshooting.
• Proficiency in Active Directory user administration, group policy management, and permissions.
• Experience with Office 365 administration and support.

DESIRABLE

• Familiarity with SCCM for desktop and software deployment
• Knowledge of mobile device management solutions