It Field Support Engineer - Peterborough

IT Field Support Engineer

• Location: Peterborough
• Job Type: Full-time
• Salary: 25,000 - 29,000pa

We are seeking an IT Field Support Engineer to join our client's team, who are an MSP focused within the education sector, providing high-quality technical support and consultancy services. This role involves regular visits to client schools, offering on-site and remote support across a range of IT services and technologies.

Day to Day of the role:

• Make regular visits to client schools to provide effective on-site responses to a variety of IT networking and end-user support requests.
• Utilise a robust knowledge base to support services and technologies, including Microsoft, Google, and Apple platforms.
• Process and escalate incoming requests for support, both on-site and remotely via the helpdesk.
• Participate in project work at client sites, with opportunities to influence the direction and scope of these projects.
• Collaborate closely with our expert Account Managers to deliver comprehensive technical support and consultancy.

Required Skills & Qualifications:

• Around 2-3 years' demonstrable experience in IT support services or consultancy.
• Practical working knowledge of firewalls and HP Aruba switches, preferably in the Education or Public sectors.
• Proficiency in Windows AD, Microsoft Office 365, and Azure AD.
• Experience with MS InTune device management.
• Understanding or network troubleshooting skills, including knowledge of LAN & WAN technologies.
• Some experience with VMWare and Microsoft Hyper-V (desirable).
• Some experience in recent Microsoft Server (Apply online only) builds.

Side notes: A DBS will be required if successful for the role.

To apply for the position, please submit your CV and highlight any relevant experience and why you are interested in this role.