Claims Adjuster - Credit Hire

Primary Details

Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy

Claims Adjuster – Credit Hire

The Opportunity

To be part of a fast paced and innovative claims team within the Motor Damage Department, reviewing new and existing claims to progress them through to final settlement.

Your New Role

• Investigate and negotiate motor incidents to ensure settlement of Credit Hire invoices with at-fault insurers following non-fault motor traffic accidents.
• Communicate and build relationships with our internal customers, external customers and stakeholders.
• Respond to client correspondence, online chat portal and phone calls within required service standards.
• Review, consider and evaluate estimates, invoices, and total loss reports.
• Maintaining claim files to meet FCA, PRA and GDPR regulations
• Access and utilize partner portals for pro-active claims management

 About You

• Ability to structure your day to prioritise required tasks and responsibility
• Excellent communication skills both written and verbal 
• Ability to navigate Microsoft applications
• Basic understanding of motor insurance
• Ability to navigate multiple systems throughout a claims journey

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

Employer of the Year 2022Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.