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Form of workPrimary Details
Time Type: Full time Worker Type: Employee To examine, evaluate and process, complex professional indemnity, management liability and financial institutions claims in accordance with policy terms and conditions in line with QBE's Claims Philosophy and DNA.The opportunity
A new opportunity within complex claims to join our FSM team based in Leeds. To examine, evaluate and process, complex professional indemnity, management liability and financial institutions claims in accordance with policy terms and conditions in line with QBE's Claims Philosophy and DNA.
Your new role
- Proactive handling of professional indemnity, management liability and financial institutions claims from first notification of loss to settlement
- Actively working with a panel of vendors during claims incidents to deliver a quality service within required timeframes
- Establishing coverage early and communicating promptly with customers
- Ensuring prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage
- Managing a caseload, capturing key data and meeting service level requirements
- Understanding and implementing the Claims strategy, to enable delivery of overall business targets
- Developing good relationships with internal and external stakeholders, driving excellent customer service
- Ensuring accurate and timely update of QBE’s systems as and when required
- Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions
- Supporting the development of the Core claims team as required
About you
- Experience in a professional indemnity, management liability and/or financial institutions claims handling
- Able to prioritise where necessary, identify deadlines and proactively manage a caseload
- Good understanding of insurance policy wordings
- Experience in dealing with external customers, demonstrating strong negotiation skills
- Excellent communication skills, capable of credibly engaging with customers and vendors
- Investigation skills
- Confident in the use of systems and data, including producing MI
- Collaborative approach and enthusiasm
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
Employer of the Year 2022 Winner – Insurance Insider
British Claims Awards 2022 Winner - InsurTech Award
Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year
Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response
Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.
We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
