Claims Adjuster - Motor Pi

Primary Details

Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy

The opportunity

• The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognized for its technical expertise.
• You will be responsible for handling personal injury claims, where liability has already been established, within specified customer service standards and authority levels. These will be claims that are almost exclusively within the MOJ and OIC portal.

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Your new role

• Enthusiastically and promptly deal with the quantum aspect of personal injury claims within the MOJ and OIC portal.
• Seek to evaluate, negotiate and reasonably settle claims within the MOJ and OIC portal.
• Have an awareness of fraud indicators and triggers for further investigation.
• Dealing with litigation within the MOJ and OIC portal, where claims proceed to stage 3.
• To add value to work that can be done via automation tools and processes.
• Communicate effectively by telephone and email. 
• Able to Produce High-Quality work Consistently.
• Handling all claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible, with a focus being placed on the Customer at all times.

About you

• Experience of delivering Customer Service through Multiple channels including Telephone, email, and Video conferencing.
• A positive ‘can do’ attitude and a willingness to learn and develop new skills.
• Reasonable negotiation skills with potential to improve with further training and guidance.
• Outstanding communication skills, both written and verbal.
• Ability to develop and maintain solid working relationships with both internal and external stakeholders.
• Able to Ability to work both within own initiative, and as a Team Member.
• Strong organizational, accuracy and attention to detail skills.
• Willingness to embrace change.
• Excellent computer skills; familiarity with Microsoft Office, Email, Teams.
• Preferred knowledge:
• Some previous experience in dealing with claims would be preferable. However, we would welcome applicants from both a personal lines or commercial insurance background.
• Previous personal injury claims experience is not compulsory.
• An awareness of regulatory and legislative requirements.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

Employer of the Year 2022Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.