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Form of workWe are currently recruiting for a Claim Handler to join our team in Manchester or Redhill on a permanent basis. We are looking for someone with experience handling first and third party claims for motor and/or liability and would consider property experience. This is a brilliant opportunity for someone looking for their next claims role to grow and develop their skill set.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
This role is eligible for a £3000 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.
What Will You Do?
Analyses and applies policy coverage accurately to all assigned claims.
Investigates assigned claims.
Negotiates and settles claims proactively in accordance with Company guidelines and best practices.
Reserves claims accurately in accordance with Company guidelines and best practices.
Ensures that Company service standards are upheld.
Maintains data accuracy.
Instructs, liaises with and manages external vendors and monitors the quality and cost of their services, ensuring required technical and service standards are met.
Authorises claim payments and reserves within agreed claims handling authority.
Provides technical advice. Develops and maintains effective business relationships both externally and internally.
Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.
Assists Senior Claim Professionals and others with larger and more complex claims, where required.
Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.
Proactively participates in training and other learning and development activities to maintain and enhance technical knowledge and other skills.
Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.
To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.
What is a Must Have?
Minimum of 5 GCSEs (or equivalent) including Maths and English.
Some prior claims related activity experience in property, motor, liability or injury.
