Claims Handler

Salary: £25,000 per annum

Location: Bournemouth (Hybrid Working)

Hours: Monday - Friday 9.00am - 5.00pm

Contract: Full Time, Permanent

Embrace the excitement of tackling challenges and unleash your problem-solving skills with our client's global brokerage team!

Our client is seeking a motivated, professional, and committed Claims Handler to join their expanding commercial property insurance team based in Bournemouth.

As a Claims Handler, you'll play a pivotal role in resolving claims by liaising with insurers and stakeholders, ensuring exceptional service that exceeds client expectations.

Main Responsibilities:

• Manage all claim enquiries from initial notification to settlement via phone and email.


• Keep clients informed about claim progress and relevant discussions.


• Ensure client satisfaction by regularly updating them on claim status.


• Provide technical advice to clients during the claim process (training provided).


• Effectively manage client expectations with empathy and professionalism.


• Stay updated on market trends, insurance regulations, and technical knowledge.


• Maintain accurate claim records and update the system accordingly.


• Demonstrate superb administrative skills and a focus on career development.


• Inform insurers and stakeholders of any additional claim-related information.

You will require the following skills/experience to be successful as a Claims Handler:

• Cert CII/Dip CII qualification preferred, along with GCSE level education or equivalent.


• Experience in the insurance industry, preferably in commercial/property.


• Prior claims handling experience is advantageous but not mandatory.


• Strong customer service orientation, planning, and analytical skills.


• Ability to identify potential risks and seek guidance when necessary.


• Familiarity with FCA regulations such as GDPR/Consumer Duty.


• Proficiency in MS Office/Excel.

In return for your hard work and commitment, our client offers fantastic benefits, including:

• Minimum of 25 days holiday, plus bank holidays, with the option to purchase additional days.


• Defined contribution pension scheme.


• Life insurance coverage of up to 4x your basic annual salary (option to increase to 10x).


• Income protection covering up to 50% of your annual income, with top-up options.


• Health cash plan or Private medical insurance.


• Fully paid volunteering days


• Employee stock purchase plan


• Critical illness cover


• Discounted gym membership, and more.