Address
Form of workThe Claims Handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £20,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.
Compensation Package
A learning culture with employee development at the heart of the people development pathway, Excellent flexible benefits including Annual leave entitlement, Monday to Friday - 35 hours per week, Health Cash Plan, Death In Service - after 1 year, Pension Contribution Cycle to Work Scheme*, Tech Scheme*, Season Ticket Loan*, Car Parking Scheme*, Gym Flex*, Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide, Discounts at local retail outlets, Flexible Working, 25 days holiday plus 8 bank holidays (with the option to buy or sell 3 additional days)
Key Accountabilities
- To pro-actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims
- Maintain accurate data on relevant case management system
- Comply with set client SLA’s
- Ensure quality service standards and productivity levels are maintained to a high standard
- Undertake appropriate additional tasks provided by the Team Leader
Working Hours
35 hours per weeK Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool Office
Essential Skills and Attributes:
- 12 months relevant experience or 6 months experience plus law degree or equivalent
- Experience of MOJ Claims Portal
- Excellent attention to detail
- Strong communication and negotiation skills
- Strong organisational skills
- Client care and customer service skills
- Ability to manage own volume workload via task management
- Ability to work as a team and independently
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together
