| Company | KeoghsSee more |
 Address | Liverpool, Merseyside |
 Salary | Permanent |
| Category | Customer Service |
Job description
The Claims Handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.
Key Accountabilities
To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
Maintain accurate data on relevant case management system
Comply with set client SLA’s
Ensure quality service standards and productivity levels are maintained to a high standard
Allocate new claims and set strategies
Carry out supervisory tasks appropriate to level
Assist with training and mentoring team members
Undertake appropriate additional tasks provided by the Team Leader
Attend Client review meetings and assist with client project work where applicable
Build and maintain excellent relationships with Clients
Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch
Primary location for this role is Liverpool Office. This role will be working 1 day in the office and 4 days from home. Experience, Skills and Qualifications
Minimum 2 years casualty claims handling experience
Experience dealing with quantum up to £25k
Excellent attention to detail
Strong communication and negotiation skills
Strong organisational skills
Supervisory experience is desirable
Excellent client care and customer service skills
Ability to manage own volume workload via task management
Ability to work as a team and independently
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together Area
Corporate Risk and Advocacy
Sub Area
Pre Lit Casualty
Office
Liverpool - St. Pauls Square
Refer code: 3136386. Keoghs - The previous day - 2024-04-04 21:45
