Claims Handler

We are currently seeking a detail-oriented and customer-focused Claims Handler to join our clients dynamic company. The successful candidate will be responsible for managing insurance claims from inception to resolution, ensuring timely and fair processing. The ideal candidate possesses excellent communication skills, strong attention to detail, and the ability to provide exceptional service to our policyholders.

Client Details

For more than a century,? my client have provided quality to customers, their families, and their businesses. They always taken their responsibilities seriously and are passionate about making a meaningful difference to their customers and the communities where they live and work. My client are the Which? Insurance Brand for 2023, holding the accolade for two years in a row.

As my client are the third largest agency in the country, they are an important, vibrant and growing part of their network with exciting plans to build our business further. But there's so much more to us than their business plan's.

Based at the offices in an idyllic countryside setting just outside of Lyndhurst, we're a great place to work. You'll become part of an amazing group who really enjoy going the extra mile for their customers. In fact the team tell us that one of the main reasons they enjoy working here are the great people that we have here, some of whom have chosen to work with us for over 25 years! With the opportunity to travel through the stunning New Forest on your way to the office and plenty of free on-site car parking when you arrive, you can see why we're a great place to work.

Description

The key responsibilities for the Claims Handler role is:

1. Claims Processing:

   • Receive and assess insurance claims, ensuring all necessary documentation is provided.
   • Investigate and evaluate claims to determine coverage and liability.

2. Customer Interaction:

   • Communicate with policyholders, claimants, and other relevant parties to gather information and provide updates on claim status.
   • Address inquiries and concerns professionally and promptly.

3. Documentation and Record Keeping:

   • Maintain accurate and organised claim files, ensuring all relevant documents are recorded.
   • Prepare and submit reports on claims activities as required.

4. Coverage Determination:

   • Analyse policy coverage and interpret terms and conditions to determine the extent of liability.
   • Collaborate with other departments to resolve coverage-related issues.

5. Settlement Negotiation:

   • Negotiate settlements with claimants in accordance with policy terms and company guidelines.
   • Collaborate with legal and investigative teams when necessary.

6. Compliance and Regulations:

   • Ensure compliance with regulations and company policies.
   • Stay informed about industry trends and changes in regulations.

7. Quality Assurance:

   • Conduct thorough reviews of claims to ensure accuracy and adherence to company standards.
   • Implement process improvements for efficiency and effectiveness.

Profile

The successful candidate for the Claims Handler:

• Proven experience as a Claims Handler.
• Knowledge of policies, coverage, and claim procedures.
• Strong analytically and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Proficient in using claims management software.
• Exceptional organisational and time-management skills.
• Ability to work independently and collaboratively in a team environment.
• Strong negotiation and conflict resolution skills.

Job Offer

The candidate for the Claims Handler role will get:

• CII (Chartered Institute Insurers)
• 25 days Holiday + Bank Holiday
• Nest Pension
• Westfield Health
• Competitive Salary
• On site parking