Client Development Director

This business has been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. They have the best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, they have been consistently recognized as industry-leading by Forrester, Adweek. Positioned at the core of the leading Media Agency Globally, this business is a global company with more than 8,000 employees around the world.

We've quadrupled our European business in the last three years, been acquired for US$4+ billion, and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised data to more than 200 million individuals. Our entire business focuses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability.

The Ideal candidate will be a dynamic and experienced Client Development Director - Loyalty, with a background in loyalty and marketing communications, to work with Fortune 500 clients and contribute to the growth of our loyalty practice. Ahead of the upcoming release of our new omnichannel loyalty solution, we are looking for ambitious, result-driven individuals to become key contributors to the success of our team and clients alike. We offer the opportunity to work with best-in-class suite of solutions and services and to expand your knowledge and experience beyond loyalty across other their products.

Key Responsibilities:
* Manage and grow a diverse book of business, ensuring client satisfaction and sustainable growth.
* Partner with cross-functional teams to execute effective strategies, consulting on innovative uses of company's loyalty products and services.
* Cultivate relationships with key client decision-makers, understanding priorities and driving account penetration
* Drive client growth by providing strategic program support, expanding relationships, and identifying upsell and cross-sell opportunities.
* Lead and co-ordinate up-sell and cross-sell efforts across your client portfolio
* Negotiate and close contracts with client's key decision makers
* Foster strategic understanding of client industries, develop growth plans, and promote innovative ideas
* Drive forward-thinking initiatives and ensure measurable business outcomes
* Coordinate internal resources to deliver objective-based solutions for clients
* Serve as the primary point of contact for client and internal team escalations, facilitating resolutions Qualifications:
* Extensive loyalty experience (B2B/B2C), showcasing deep knowledge and proficiency in loyalty technology solutions and strategies.
* Diverse client/stakeholder management background
* Multi-disciplinary marketer well-versed across channels, with a significant focus on loyalty
* Proficient in consultative sales, solution selling, business planning, and negotiation
* Comfortable at growing accounts and revenue, not afraid to pursue new revenue opportunities
* Excellent communication skills across organizational levels, thrives in collaborative environments
* Proven leadership experience with the ability to influence stakeholder uptake of proposed strategic goals and objectives

Key Skills:
* Strategic thinker and relationship builder, engaging clients with vision and thought leadership
* Skilled at navigating complex client organizations and building relationships across various departments
* Accountability for outcomes, delivered work and client portfolios
* Enjoys the sales process, is detail focused and enables key stakeholders see the bigger picture
* Highly motivated, self-starter, consistently proactive, curious and driven towards personal development

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.