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Form of workClient Manager (Accountancy Firm) Location: Bridgend, Mid Glamorgan (Hybrid) Salary: £35k - £42k + Excellent Benefits The Client: Our client is a well-established Accountancy Firm, providing accounting solutions for startups, freelancers, and small enterprises. The Role: As the Client Manager, you will oversee accounting teams, ensuring timely services, fostering strong client relationships, training, and motivating staff. Responsibilities: ? Oversee a diverse client portfolio remotely, ensuring accurate financial service.
? Develop processes to meet client deadlines and streamline workflows.
? Proactively identify and resolve bottlenecks.
? Uphold the highest standards of customer service, ensuring satisfaction and loyalty.
? Address client queries promptly and professionally.
? Collaborate on strategic plans for client management and service delivery.
? Contribute to continuous improvement of internal processes.
? Implement effective client communication strategies.
? Track key performance indicators to measure team and individual success.
? Provide regular reports on achievements and areas for improvement. Requirements: ? Previously worked as a Client Manager or in a similar role.
? Possess full AAT qualification, preferably ACCA / ICAEW qualified.
? Strong practice experience with small businesses.
? Background in team management.
? Excellent customer service skills. Benefits: ? 23 days plus bank holidays
? Pension contributions
? Bonus scheme
? Employee share ownership plan Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our websi
