Client Manager Distribution

* Create strong working relationships internally & externally
* Ensure all contact with clients/customers is both professional and responsive
* To ensure that any query or complaint is investigated and dealt with accordingly
Client Manager (Distribution)
Doncaster
£33k
My client is an extremely well-established and one of the UK's largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for a Client Manager to support across their large, national distribution operation based within their brand-new depot near Doncaster.
You will be playing a key role for a very large and diverse client base, providing a positive and proactive client experience to your portfolio of key clients, supporting across functions of customer service, distribution & delivery and sales, where problem solving, query handling alongside account management forms the basis of this role to ensure agreed quality and service levels are met.
Key Responsibilities:
* Oversee strong working relationships with the Warehouse Management teams such as Operations Managers and the supervising teams as well as stock control, customer service, sales and finance.
* Ensure response times from the Operations team to the client are done in a timely manner and the responses are accurate and professional.
* To promote and encourage the warehouse teams to improve service levels with clients through Continual Improvement initiatives and projects.
* Work with management teams to develop KPI's to have an increased focus on commercial, volume and KPI data that can demonstrate improvements to the business and Clients.
* To understand all functions of the warehouse and offer support, leadership and problem-solving skills.
* To deal with clients/customer queries in a timely manner.
* Ensure all contact with clients/customers is both professional and responsive to their needs.
* To prepare and present KPI data monthly.
* To ensure that the KPI results are to agreed targets and/or plans are in place to achieve set targets.
* To continually look to improve our service both internally and externally.
* To encourage continuous improvement & be active in identifying problem areas and suggesting solutions.
* Attend weekly and/or Monthly Manager meetings and present highlights and lowlights.
* To ensure any Customer Service issues are dealt with within the agreed timescales.
* To ensure that any query or complaint is investigated and dealt with accordingly.
* To drive and lead any projects for new client implementations as and when required.
Key Skills:
* Experience working in a customer service led account management role.
* Excellent customer relationship experience.
* Ability to be organised and to prioritise workload.
* Excellent communication skills and be confident in your ability.
* Ability to work under pressure and be flexible in your approach.
* Uses initiative and judgement effectively to make correct decisions.
* Effective leader, team builder, influencer and motivator.
This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their significant period of growth and will also bring additional opportunities for the right person.