Client Operations Administrator

Client Operations Administrator

Birmingham Temporary Assignment Up to £12.60 an hour

GRG are seeking a dynamic and organised individual to join our client's team as a Client Services and Operations Assistant. This role plays a crucial part in ensuring seamless communication and efficient operations within their organisation. The ideal candidate should possess excellent interpersonal skills, attention to detail, and a passion for delivering exceptional client service.

Key Responsibilities

• Acting as the first point of contact for enquiries
• Maintaining client records with course booking data, taking payment/invoicing and dispatch of material as required.
• Working with the Senior Management and other stakeholders to help deliver high quality service to the company's Midlands clients and act as the primary day to day contact for a range of employers.
• Supporting Account Managers/Client Relationship team with data collection, invoicing, implementation of programme changes and sharing feedback/highlighting issues.
• Supporting as required on the completion of core course operations for the delivery of Midlands courses.
• Performing a range of administrative tasks to ensure the efficient functioning of the Birmingham Centre.

Skills and Experience

• Previous administrative/customer service experience in an office environment.
• Previous experience working in Education / Public Sector is desirable
• Interest / knowledge for Accountancy Finance is desirable
• Excellent communication (both written and verbal) and relationship-building skills.
• Excellent customer/client care skills.
• Strong organisational and time management skills.
• A positive and solution-focused attitude to work.
• Ability to use initiative and proactively manage workloads.
• Flexibility and adaptability to changing workloads.
• Excellent attention to detail.

Job Offer

• Birmingham
• Office Based
• 37.5 hour working week
• Up to £12.60 an hour
• Temporary and Immediate Start

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