Client Relationship Manager

Client Relationship Manager | Full time| Hybrid | Lichfield
As our Client Relationship Manager, you will play a pivotal role in delivering an exceptional client service experience.
The role’s key responsibilities are:

• To ensure retention and development of client base – building loyalty to EV Cargo and improving profitability.
• Retention of the client base whilst also developing any new opportunities.
• Providing pricing for existing clients.
• Customer face to face meetings on a quarterly basis or when required.
• Ensure customer’s requirements and service expectations are met.
• Escalation points for issues with existing clients
• Increase profitability on existing clients where achievable.
• Update CW with minutes from customer meetings
• Meeting feedback to be passed on to the relevant departments for continuous improvement of the Client experience.
• Support BDMs on any new business opportunities as and when required.
• Problem solves customer challenges and implement changes.

What we need from you:
Essential Skills

• Previous experience in a CRM role is essential, showing you can:
• Maintain customer retention, increase existing customer yield, improve the client experience and be able to reduce BDM involvement.
• Have excellent organisational skills and the ability to manage workloads.
• Effectively communicate at all levels.
• Collaborate with team members and management.
• A full driving Licence is required.

Desirable Skills
Level 2 in English & Maths
In return we will:
Support your development journey, help you grow you and offer:

• A competitive salary depending on experience.
• Car Allowance
• Added to the CRM Commission Scheme
• Competitive Annual Leave.
• Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
• Access to the Wellbeing Centre – providing education, support, and tools to help you live a healthier and happier life.
• Employee Recognition Scheme
• Excellent Pension Scheme & Life Assurance
• Health Care Cash Plan

About us
EV CARGO have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.
Diversity and Inclusion
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.
EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received. Due to the volume of applications, we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.
You must have the legal right to live and work in the United Kingdom.
If you have any queries, please contact: evpeople@evcargo.com

Company pension