Client Service Coordinator

27,000 - 28,000 + Full Training + Great Benefits
Warm. Inquisitive. Dynamic. These are the qualities that align with our client's story of customer and employee focussed growth over the last 59 years. In order to build on this proud history, an exciting new opportunity is now available for a passionate, proactive individual looking for a career not just a job, to join the UK's leading communications provider as they continue to grow.

Our client has been specialists in bringing people and technology together to create change for the better since 1965, transforming the ways that people and technology connect and create value. With Client Service excellence forming the backbone of the organisation, a delivery focussed Client Services Coordinator is now required to join an award-winning front-line team as part of a wide-ranging role in which no two days are the same.
The successful candidate will be a great communicator, have excellent time management and organisational skills and most importantly, a passion for problem solving. No previous experience of working within the technology sector is required as all necessary training will be provided to the candidate that can demonstrate the drive to succeed and a passion for continuous professional development. Once embedded within the supportive, friendly team you'll be provided with all the tools and opportunities required to develop your career into areas including project management, implementation or account management to name just a few.
Working closely with the rest of the client fulfilment team you will take ownership of all customer and project orders, maintaining a high level of communication throughout, both externally with customers and internally across departments.
Key Responsibilities

• Support and provision of all products sold to both existing and new customers while delivering exceptional customer service
• Ensure regular communication with clients while exceeding their expectations
• Effectively deliver and communicate the agreed solution for Telephone and Data products.
• Maintain relationships with key partners, ensuring a unified service is provided from supplier to client
• Ensure constant improvement of the customer experience
• Coordinate internal and external resource
• Raise Purchase Orders and ordering materials to be sent to customers
• Liaise with networks on provisioning orders
• Raising or adding all aspects of the project billing to CRM

Skills & Experience

• Previous experience in a problem-solving environment with a high interest in technology and innovation.
• Strong customer service skills
• A positive, can-do attitude
• Strong communication skills
• Great attention to detail
• IT Literate
• Decision making skills
• Proven problem-solving attitude
• The ability to coach others
• Ideally, an understanding of project management processes

Regardless of specific industry sector experience, applications are encouraged from individuals with relevant transferrable skills and a naturally deferential approach to commercial customer interactions.
This is a fantastic opportunity for an ambitious, engaging Client Services Coordinator to become part of an expanding team offering genuine career development opportunities and great job satisfaction from day one.
If you're ready to take on this exciting challenge, we want to hear from you. In return for your commitment, a competitive, negotiable salary is on offer alongside an impressive employee focussed benefits package designed around you. Apply now!