Clinic Lead

With the expansion of the Randox Health team we are currently looking to recruit a Clinic Lead to oversee and coordinator the daily running of the clinic in absence of the Clinic Manager. Working and liaising along with Clinic Managers to ensure a high quality of personalised care experience for all clients. This role is to help ensure that the patient journey is a smooth and stress-free experience. The Clinic Lead will conduct the role of Phlebotomist or Personal Coordinator day-to-day along with being the personal of responsibility onsite.

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.

In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check.

The Role:

Represent Randox Health as first point of contact for clients and professional stakeholders.

• Providing continuity of Care by Co-ordinating all appointments and investigations (internal and external).
• Assist the clinic manager/ops managers in managing the clinic team and ensure smooth running of all clinic procedures and activities.
• Log all incoming calls and where required information on calls maintaining detailed and accurate records in PIS system.
• Liaise and follow-up with Professional Partners, Randox Associates (GP, Consultants), and nursing staff as required.
• The operation of the company PIS, updating all calls, client details and enquiries, appointments, bookings, sales.
• Carry out clinical testing.
• Ensure all relevant documents for each client are uploaded into the patient portal of the PIS.
• To successfully sell RH packages with in-depth knowledge on packages, offerings, and promotions.
• Ensure timely follow up client for return appointment.
• Maintenance and reporting of the office accounts.
• Proactive follow-up and convert enquiries to bookings and seek advice, as necessary.
• Recognise, pre-empt, and take steps to avoid incident, issue or complaint and escalate, as appropriate.
• Assist and ensure sufficient overall management of the clinic with regards to supplies, equipment, fixtures, and fittings.
• To attend functions/events/clinics where applicable as a company representative.
• Completion of timely financial reports; daily revenue; weekly KPIs; monthly reports.
• Coordinator and distribute the workload evenly within your clinic.

The Candidate:

Essential:

• Clear communication and the ability to maintain professional composure at all times.
• Tenacity.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and manner.
• Proficient level of IT literacy.
• Flexibility with working hours, as required by business.
• Using professional insight.
• Problem solving.

Desirable:

• The ability to input and record data accurately and efficiently.
• Experience in private/healthcare sector.
• Experience in managing a team.

About Randox Health:

For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.

At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset - moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.

In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service is trusted and used by a variety of private companies, individuals, and by the sports industry, and in the UK Government's National COVID-19 Testing Programme.