Clinic Manager

Clinic Manager

Job Type: Temporary

Start date: Immediate

Sector: Healthcare

Duration: 3 months with potential extension for the right candidate

Location: Bedford

Band: 6

Pay Rates: 16 - 18 PAYE inclusive of holiday pay

18 - 20 Umbrella

Pay rates are dependent on skill, experience and pay type

Working Days and Hours: Mon-Fri 9:00-5:00pm (35hrs per week)

Job summary:

A varied role consisting of a mix of managing a team, making sure patients always have the best care possible and the service is running smoothly as well as HR and finance assistance.

Duties:

• To co-ordinate the smooth running of outpatient clinics
• To ensure a quality, patient focused administrative and reception function is in place to support the clinicians within the services
• To ensure that all outpatient clinic and admissions administrative staff are aware of and compliant with relevant procedures and targets, including RTT and Trust Access Policy
• To proactively manage the workload of the outpatient and admissions administrative team to ensure Trust targets are achieved
• To monitor capacity requirements for all clinics and surgery, ensuring that capacity issues are highlighted as soon as possible, and working with the Deputy General Manager to address these issues where necessary

• To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on to PAS and proactively promoting and collecting the FFT cards on the day of the patients attendance
• To ensure that the highest standards of customer care are maintained at all times, working with key stakeholders to ensure a consistent and effective training and monitoring mechanism is in place for the achievement of this
• To regularly engage with matrons, charge nurses/sisters, service directors and other consultants to ensure that the department is meeting their needs
• To liaise with the services to address problems with outpatient clinics such as late finishing, overbooking and capacity issues, escalating to the Deputy General Manager where appropriate
• To ensure department processes support the delivery of 18 weeks and other key Trust objectives relating to patient care and experience
• To take on full line management responsibilities including recruitment, induction, appraisal, development and retention of staff, 1:1 meetings, as well as managing sickness and absence, disciplinary and performance issues that may arise
• To motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care
• To ensure regular team meetings are held so that staff are aware of the current issues/updates within the Trust and/or the directorate and to allow promotion of positive staff engagement
• To work with the Deputy General Manager and Finance Manager to ensure budgets are up to date and accurate, identify changes to budgets as required
• To be responsible for validation and signing of relevant bank and agency time sheets
• To support the directorate with the CIP targets, ensuring that the team are working towards meeting these targets
• To ensure that pay and non-pay spend within the directorate is sensibly managed and within budget
• To actively promote and support the directorate with its annual activity plan, ensuring plan is met across all sites

Essential Education, Qualifications and Skills:

• NHS experience
• Management experience
• Experience working with RTT waiting time targets
• Experience of working in a busy and demanding patient facing role
• Excellent oral and written communication and interpersonal skills
• Ability to work independently and take responsibility for day to day workload
• Ability to work under pressure and to deadlines

Desirable Experience:

• Outpatient experience
• Experience of using PAS
• Health and safety experience