Club Manager

Fitness Manager
Location: Winchester
Hours: Monday - Friday with weekend availability.
Pay: £30,000 - £40,000 per year + fantastic benefits!
Dynamite recruitment is working in partnership with a well-established brand, that due to rapid growth are looking to hire a manager who can develop the business even further.
As a Fitness Manager you will be responsible for:
Managing a team to develop the brand further and push for excellent standards of customer service. You'll need to use excellent communication skills to maintain retention of existing memberships and achieve on-boarding new clients.
Key duties include:
* Oversee the centres day to day operations.
* Handle discrepancies and resolve customer complaints to avoid escalation.
* Growing the brand through new memberships and achieving sales expectations.
* Training and motivating the team, to ensure the highest quality of customer service is implemented within the centre.
* Maintain existing memberships by maintaining high standards of customer care and offering support where necessary.
* Implementing strict Health & Safety requirements, completing full training, and overseeing staff knowledge of procedures.
* Exceed brand standards through centre appearance.
* Oversee the recruitment process within the team.
* Offer additional support to team members, offering additional training.
* Create a vibrant, inclusive, and dynamic environment.
The ideal Fitness Manager will have/be:
* Previous managerial experience within fitness or hospitality.
* Demonstrates strong administrative skills and knowledge of Microsoft Packages.
* Excellent communication skills via telephone, email and face-to-face.
* Prioritise workloads and have strong time-management skills.
* Excellent attention to detail.
* GCSE or equivalent qualification.
INDDYN