Collections Administrator

Collections Adminsitrator

Blackburn

£24,500

Our Client a Finance specialist who has been supporting UK SME growth for over 40 years are looking to recruit a Collections Administrator.

The Collections Administrator will be responsible for the following:

• Deal appropriately with all incoming calls from customers, brokers, agents’ solicitors and ensure that data protection and money laundering guidelines are always followed.

• Make outbound calls during the role and ensure that best practice and appropriate telephone manner is used on all occasions.

• Handle arrears telephone calls from failed direct debits, to repossession calls

• Deal with the Administration/Liquidation of businesses, knowing what action to take and when

• Process credit and debit card payments

• Ensure legal notices, statements and appropriate letters are issued as and when required.

• Investigate customers and assets using the available online tools

You will need:

• Financial, analytical, and numerical skills (essential)

• Demonstrable writing skills (essential)

• Demonstrable telephone skills including negotiation skills (essential)

• Advanced experience in debt collections

• Administration experience within a financial background