Collections Associate

Your new company
You will work for a company who are global leaders in their field and who have a world-class reputation for service and quality. This company has a 60-year history with operations in America, Europe, Ireland and the UK.

Your new role
As Collections Associate you will work in an established accounts receivable department reporting to the AR Team Lead. You will be responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency while maintaining a professional relationship with customers. Duties will include:

• Making outbound calls professionally while keeping and improving customer relations
• Identify, investigate and resolve payment variances. This will include short payments, late payments, past-term discounts, duplicate billings, etc.
• Reviewing open accounts for collections efforts
• Applying payments and facilitating resolution of customer disputes
• Proactively identifying process improvement opportunities that will reduce future occurrences of aged accounts receivable balances and work with appropriate internal contacts to implement those improvements
• Maintain financial and data accuracy through adhering to all financial policies and procedures
• Commits to adhering to Service Level Agreements both within the company and with outside customers
• Supporting credit management across numerous sites, managing blocks on delinquent accounts and assessing new customers for credit
• Perform other duties as assigned will include participating in special projects as identified

What you\'ll need to succeed
Essential Criteria:

• Proficiency in Microsoft Office, including Excel, Word, Access, and other software as needed to perform duties of the position
• A minimum of 5 GCSEs or equivalent, including Maths & English
• Strong organisational skills in handling multiple responsibilities simultaneously with high attention to detail and a high level of accuracy
• Ability to work independently or/and collaboratively, and to adapt to a fast-changing environment
• Strong communication, proactive problem-solving and analytical skills are required

Desirable Criteria:

• Language skills
• SAP experience
• Collections / Accounts Receivable experience
• Experience in a telecommunications environment is preferred but not required.

What you\'ll get in return

• Full-time permanent job with a competitive salary
• Early finish on a Friday
• Life Assurance
• 33 days holidays increase to 34 after 2 complete years of service
• Company sick pay after 6 months\' service
• Inspire Employee Assistance Programme
• Healthshield Cashback plan
• Quarterly Gainshare bonus

What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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