Collections Manager

Job Title: Collections Manager

Location: Rotherham

Salary: Up to £35,000

Hours: Monday to Friday 9 am to 5:30 pm

Benefits:

• 25-day annual leave entitlement, plus bank holidays.
• A Continuous Learning Program to keep you in the loop with relevant progression within the business and changes to economic mechanics, policies, and procedures.
• Free onsite parking.
• Employee assistance programme, and financial well-being support
• Great discounts with leading high street names.
• If you are a member of a professional body, then do let us know because we may consider covering the cost of your annual subscription/membership.
• Workplace Pension is provided by Scottish Widows

About the Role:

We're thrilled to be working on a fantastic new opportunity for a seasoned Collections professional who possesses a solid grasp of Consumer Lending, Vulnerable Customers, and TCF principles to join a growing consumer finance lender. As a Collections Manager, you'll lead a small team of 3, spearheading the development and execution of an efficient collections strategy while providing mentorship and direction to team members.

Your extensive experience in Collections will be paramount, coupled with a comprehensive understanding of regulatory requirements governing late payment collections. Your meticulous attention to detail will shine through, complemented by your proficiency in Microsoft Office suites, notably Outlook, Word, and Excel. Moreover, your capacity to swiftly adapt within a rapidly evolving environment will be instrumental in driving success.

Responsibilities:

• To develop and implement effective collections strategies to maximise income and productivity. and success rates whilst maintaining positive customer relationships.
• Ensure compliance with all regulatory guidelines and internal policies as well as staying abreast of Industry trends and best practices.
• Manage a team of Collections and Business Support Officers, providing guidance, support and training as required.
• Develop and encourage team members to be the best that they can be.
• Undertake regular account and telephone audits of team members to ensure compliance with all regulatory guidelines, and internal policies and to identify any training and coaching requirements.
• Conduct quarterly reviews with all team members to provide feedback on performance/audits and identify any future potential learning and development needs.
• Ensure the well-being of all team members.
• Ensure the timely reconciliation of all financial tasks relating to the collection of all customer payments.
• Prepare regular reports on collections activity presenting data and insights to Senior Management.
• Collaborate with cross-functional teams including sales, risk and compliance, underwriting and customer service to resolve complaints and escalate customer issues.
• Contribute to our credit decision process.
• To manage the onboarding of all new suppliers ensuring that supplier records are managed and maintained with the most up-to-date information in line with internal policies and procedures.
• To develop strong working relationships with Colleagues, Suppliers, Partners, and other service providers as necessary.
• Apply all aspects of the desired consumer outcomes of Treating the Customers Fairly (TCF) and Consumer Duty

Experience required:

• Educated to GCSE level in both Maths and English.
• Solid consumer lending related Collections experience ideally as a team leader or manager or a senior Collector keen to move into a leadership role
• Knowledge of unsecured lending and the Consumer Credit Act 1974 relating to the same.
• Excellent communication skills both written and verbal.
• Patience and Resilience
• Strong organisational skills with the ability to multitask and prioritise workloads.
• Ability to work as part of a team and independently if required.
• Hands-on and able to develop and implement effective collection strategies

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.

For more information regarding the role of Collections Manager please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC