Collections Manager

Job summary
Collections Manager roleMaximize collections returnsUnderstand customer's circumstances
Job seniority: associate level
Responsibilities
• Case handling a high volume portfolio of customer accounts in arrears• Handling inbound and initiating outbound communication• Building relationships with customers• Negotiating and implementing repayment solutions• Working with various teams within the company
Requirements
• At least 2 years debt recovery experience• Empathy, forbearance, and professionalism• Strong communication skills• Ability to deal with challenges and think on your feet• Business acumen and entrepreneurial spirit• Experience within the finance industry is advantageous
Benefits
• Medical insurance from Vitality• 25 days' holiday• Instant access to emotional and mental health support• Share options• Generous maternity leave and shared parental leave• Paid volunteering time• Extra leave for travel or study• One-month fully paid sabbatical after 4 years• Cycle-to-work scheme and electric car scheme• Learning and development budget• Company-wide talks and access to learning platforms