Collections Team Leader

Collections Team Leader £25,800 - OTE £31,800 Excellent benefits

We are working with a leading tech company who are looking to recruit a calm, resilient and professional Collections Team Leader to join their operation in Newcastle. They are looking for someone with strong people management skills and a positive attitude who can multi-task and troubleshoot within a fast-paced contact centre environment.

In addition to a basic salary of £25,800 with OTE of £31,800, 25 days annual leave plus bank holidays you’ll have great working hours between the hours of 8am to 6pm Monday to Friday and 1 out of 3 Saturdays. There is also the opportunity for hybrid working upon completion of training.

Responsibilities:

• Front-line role managing a small group.
• Working to reduce customer debt.
• Working closely with team members to improve internal processes.
• Completing team performance analysis.
• Leading team meetings.
• Quality assurance and call coaching.
• Assisting recruitment and onboarding.
• Rota Management.

About you:

• Experience in customer service, collections or debt management would be advantageous.
• Professional telephone manner.
• Time Management skills, Multitasking.
• Experienced in people management and improving performance.
• Problem solver.
• Resilient, Patience and able to have empathy and understanding.

Benefits:

• 25 days holiday plus bank holidays.
• Team activities every month.
• Pension.
• Office perks.
• Employee assistance programme.
• Onsite parking.
• Free Fruit.
• Social clubs.

If you’re interested in this role, click ‘Apply Now’ and a member of our team will be in touch!