Collector - Chester

The Role

To undertake collection of overdue accounts, ensuring that all arrears and repossessions cases are actioned promptly and effectively and in a timely manner to maximise recoveries and minimise losses on each case.

The Responsibilities

• Collection of overdue accounts as agreed with the Collection Manager.
• Ensure that arrears are kept below budgeted maximums.
• Corresponding daily with customers via telephone and email to ensure payments are made.
• Advising and providing regular updates to relevant staff of any significant collections case and its progress
• Maintaining up to date records and allocation of monies
• Administration of direct debits and preparing arrears reports.
• Liaise with insurance companies, repossession agents, legal representation and sales representatives.

Risk & Compliance

• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
• Management of risk logs, including actively following up outstanding actions
• Root cause analysis of risk events, partnering with Operational colleagues to ensure actions are taken to prevent recurrence

The Requirements

• Numerate with analytical ability.
• Customer Service focused and effective communicator both written and verbal.
• Practical problem-solving competence.
• Ability to multitask and adapt working style when required.
• Exceptional interpersonal skills

Desirable

• Experience in a Collections role or similar would be an advantage.
• Financial services experience is desirable specifically within Asset finance would be an advantage.
• GCSE English and Math standard or equivalent