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SalaryDescription
We are currently looking for a Commercial Operations Administrator to join our team on a Fixed Term Contract.
The Commercial Operations Team is primarily responsible for:
- Managing the annual billing (annual entitlement) processes for customers to renew their software
- Maintaining accurate records of customers’ licences and support in our Microsoft Dynamics 365 CRM system
- Distributing software licences for SIMS and partner products, including upgrades, patches and licences.
Key Responsibilities
Reporting to the Commercial Operations Team Leader, the individual will assist with planning and overseeing the SIMS annual entitlement process for schools/academies, Local Authorities that are billed centrally and the SIMS Support Units. The individual will:
- Work alongside the Commercial Operations Team Leader to assist with:
- Maintaining and cleansing the data within our Dynamics 365 CRM system and master records
- Drafting the annual entitlement pre-invoice statements and accompanying guides for each market area
- Processing the returned annual entitlement (SIMS Direct/LA/SSU/MAT Save) quotes on the Dynamics 365 CRM system Dashboard
- Working alongside our CRM development team to ensure that our processes run smoothly and efficiently
- Process self-billing claim backs and academy refunds for local authorities and SIMS Support Units
- Ensure that all customers are invoiced correctly on 1st March each year, including data checking and administer the distribution of invoices electronically
- Deal with licensing, support, annual entitlement and invoice enquiries from customers and colleagues, working closely alongside Finance/Credit control, Contracts, Sales and Third-Party providers where necessary
- Assist with customer online annual entitlement renewal portal queries to resolution, or escalate to appropriate support teams
- Maintain instruction manuals, suggest process improvements and assist with the planning and implementation of new processes
- Perform other duties as and when required to support the Commercial Operations Team and wider Commercial Department.
Skills, Knowledge and Expertise
Experience and Expertise:
- Experience in an administrative role
- Experience of providing excellent customer service in a customer-facing role
- Excellent attention to detail
- IT literate and proficient in Microsoft Office, specifically Excel, Word and Outlook
- Strong written and spoken communication skills
- Ability to work effectively within a team; to be a team player with a positive attitude
- Strong communication with colleagues at all levels
- Excellent organisational skills and an ability to work to deadlines while managing a varied workload
- Confidence in the use of IT for business purposes
- Pro-active and forward thinking
- Demonstrates good numeracy and analytical skills
Desirable Attributes
- An understanding of the issues and factors affecting the UK education system
- Experience of Microsoft Dynamics 365 or a similar CRM system
- Experience of using SAP/Microsoft Business Central
- Experience of Data analysis, cleansing and reporting
Key Relationships
Commercial Operations Manager, Sales Enablement & Operations team, Sales, Contracts and Finance teams, Other departments within Education Software Solutions, Third-Party Software Providers
Commercial Operations Manager, Sales Enablement & Operations team, Sales, Contracts and Finance teams, Other departments within Education Software Solutions, Third-Party Software Providers
About ParentPay Group
ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.
