Community Housing Officer – General Let & Leasehold

Fixed Term Contract until May 2025

Hybrid working from home and within our neighbourhoods

Are you working in the Social Housing Sector, perhaps as a Support Worker, or Caretaker, or maybe you are working in the Care Sector, or as an Estate Agent and are intrigued by the work of a Community Housing Officer?

Or you may just want a complete change in career, and are keen to make a real difference and join an organisation that strives to deliver their values?

If so, we’d be delighted to hear from you!

We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire.

We’re looking for someone who will be able to:

• Take a digital first approach to service delivery, providing a highly visible community-based service, engaging with residents on a day-to-day basis.
• Support residents across a range of tenures for example Leasehold and General Let to sustain their tenancies.
• Strive to improve the quality of life of residents through effective case management, providing an attractive environment and creating better neighbourhoods leading to successful and sustainable communities.

So now you’ve heard a bit about what you’ll do, let us tell you a bit about the team - it’s important to know who you might be working with, right?

Our Team

You’ll join our team of Community Housing Officers, who are all passionate about delivering outstanding services to customers. We’re led by Rachel our Regional Neighbourhood Manager and as well as providing support to the organisation and our customers, we support each other too. We work hard but we also like to have fun!

About You

Ideally, we’re looking for someone who has previous experience in a similar role, however this is not essential, it’s more important that you are a great communicator, have great customer service experience and puts customers at the heart of everything you do. You’ll enjoy a challenge, be adaptable and embrace change and have the ability to develop partnerships to support vulnerable residents.

You’ll be comfortable working on your own, as well as with colleagues across the business in an environment focused on continuous improvement and digital innovation. You’ll also need access to a car as there is frequent travel required.

If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

And the benefits of working for us?

We work in a completely agile way, you can work from home as well as your main place of work, as long as our residents and customers are put first. You’ll also have a degree of flexibility, so you can attend the important things in life. Whether that’s a gym class you’d love to attend, your child’s school play or maybe it’s just that you’ve got a ‘delivery’, we will work with you to be flexible.

We offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start.

We understand how important having a safe, affordable and comfortable home is, and the difference it can make. We pride ourselves on ensuring our properties support and help people live well and independently for longer. Our mission is to help all our customers to live longer and live better, in a place that they are proud to call home.

Why don’t you visit our careers site to find out more about us, the role and what we can offer you.

We reserve the right to bring the closing date forward should we get enough quality applications.

You may have seen or heard of the exciting news that we have recently joined Sanctuary Housing as a subsidiary. Sanctuary are one of the largest housing associations in the country and like Johnnie Johnson has been in operation for over 50 years and have over 120,000 homes.

We have introduced a condensed 4.5 day working week for colleagues, which means our offices close, and we finish working at 1pm on a Friday. We believe this is a great extension to our already flexible ‘My Lifestyle’ approach.

This way of working has been endorsed by Sanctuary and will continue until we are fully integrated into their organisation, at which point Sanctuary will review this way of working.