Community Manager

ROLE OVERVIEW

Role: Community Manager

Reporting to: Asset Manager

Property: Baltic Yard

# Of Units: 200

Amenities: Resident Lounge, Gym and External Terraces

COMPANY OVERVIEW

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build to Rent (BTR) in the USA with over 80,000 apartments under management, our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

In the UK, Cortland has a six-year strategy targeting a development portfolio of 10,000 Build-to-Rent (BTR) apartments and a management portfolio of 75,000 units, primarily the London commuter belt areas and UK regional cities. Currently, we have two developments open in Watford and Manchester and another in Birmingham set to open this year, and more in the pipeline.

We are looking for superstar team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first.

ROLE RESPONSIBILITIES

As Community Manager, you will lead the onsite team in conducting the day-to-day operations of a multimillion pound, build to rent community. You will have overall responsibility for the performance of the development and own all areas such as customer experience, financial performance, compliance and occupancy.

Here are the other roles you will play:

The Mayor

• Accountable for the operational delivery of your development using your extensive property experience
• Diplomatic and confident running the show, passionate about giving residents an exceptional living experience
• Provide guidance on resident concerns, remaining calm and using good judgment to find solutions
• Able to work with a wide variety of personalities even when emotions run high, always communicating professionally with both external and internal stakeholder at all levels

The Mentor

• Lead by example to inspire your site team to continuously deliver exceptional customer service to residents that exceeds all expectations at every opportunity
• Share priorities with your team to make sure they follow protocol and always keep residents comfortable and safe

• Maintain an open-door policy where associates can talk to you about anything from improving their sales skills to planning a resident event
• Use your high energy to engage, train, and motivate your team - all while building a community feel within the team that goes above and beyond for each other
• Set goals to challenge and stretch your team and keep each other accountable for delivering these successfully

The Entrepreneur

• Enjoy running your own mini empire like a true business leader
• Prepare budgets and manage expenditures in line with the business plan
• Continuously review the financial performance of your development and seek to find financial efficiencies
• Complete analysis and reporting of your development’s performance against KPIs and SLAs
• Seek to promote and market your development at every opportunity
• Work closely with local businesses and vendors to establish your development’s brand and identity within the local community

The Compliance Officer

• Responsible for health and safety and statutory compliance, including fire safety and risk assessments
• Manage processes for contractors and suppliers attending site that complete reactive and planned maintenance
• Responsible for implementing a compliance and testing regime, including emergency protocols
• Available to deal with an emergency at your development, even whilst off the clock