Complaints Administrator

Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently recruiting a Complaints Administrator for a Social Housing provider in Yorkshire.

Starting asap, the role is full-time and will require candidates with prior experience of complaints.

The Complaints Administrator role will take responsibility for a wide range of Social Housing complaints, ensuring the accurate and timely recording of customer complaints as they come into the organisation, in line with policy, procedures and performance measures.

Previous experience in Complaints is absolutely essential for this post.

The Complaints Administrator will be expected to:

• Support customer complaint officers with their complaint investigation, including fact finding, data gathering and effective questioning.
• Support customer complaint officers with any aspect of complaint handling, which may include but is not limited to customer contact, quality written communications and action planning.
• Respond to tenants in writing via email and letter and via the phone to ensure customers are satisfied with the resolutions offered
• Provide informal advice and assistance on complaints to customers to resolve these and ensure customer confidence
• Investigate and respond to complaints in accordance with complaint handling code
• Regularly update IT systems and databases to ensure that records of complaints, expressions of dissatisfaction and enquiries are accurate and up-to date
• Useinternal guides and sector best practice insight to advise colleagues on the right levels of customer compensation that are fair and proportionate.

The below is essential to secure the Complaints Administrator position:

• Previous experience in complaints
• Strong written communication skills
• A calm and patient manner

If interested, want to discuss other Complaints Administrator roles or are looking at other Social Housing positions, please get in touch with Matt Baird