Complaints / Case Handler

A Progressive, expanding organisation based in Slough is looking for a Complaints Specialist. Previous complaints handling & case management experience is essential

Key responsibilities
* Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts within regulatory timescales
* Update the Contract Management System and Complaints Database accordingly and in a timely manner
*Own all customer issues through to resolution
* Work effectively with colleagues in support functions around the business to maximise customer satisfaction
Skills/experience

• - Previous complaints handling experience / Case Management
• - Be able to commute to Slough area - hybrid role
• Dealt with Resolving complaints through a final response letter
• Experience of Financial Ombudsman Service complaints
• - Be available immediately for a long term temporary role -with a possibility of becoming permanent

if you haven't heard within 5 working days unfortunately your application has not been successful on this occasion