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Salary
An exciting opportunity has arisen for a committed individual with excellent customer service skills to join the Quality, Appeals & Complaints Team as Complaints & Communications Officer.
About the job
You will be responsible for providing high quality responses to all complaints, and also to enquiries from Councillors, Members of the Senedd and Members of Parliament, ensuring these are dealt with in a timely manner.
You should have a desire to work in a fast-paced team environment and work collaboratively with colleagues.
What We Are Looking For From You
You will have good knowledge of Council procedures, dealing with COMPLAINTS & enquiries and preferably will have experience of working within Local Government.
You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have excellent communication & organisational skills, good IT skills, with the ability to resolve disputes in a positive and constructive manner and a commitment to meeting the customer's needs.
The post-holder will be required to meet corporate deadlines and to ensure responses are of a high standard and accurate.
Additional information
This post is part time and will work 18.5 hours per week. The salary shown however relates to 37 hours per week and will therefore be pro-rata’d accordingly.
This post requires a Basic-level DBS check.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Rhiannon Sinclair rsinclair@cardiff.gov.uk.
We welcome applications in both Welsh and English. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
- Application Guidance
- Applying for jobs with us
- Behavioural Competency Framework
Additional Information:-
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Attachments
- Job Description and Person Specification
Job Reference: PEO03647
