Complaints Handler

* complaints handling
Complaints Handler
This is a 6 month FTC - although could lead to a more permanent position
Location: Hybrid / Bracknell
This position will require you to work half a week from home and half a week in the offices based in Bracknell
Salary: £28,300- £28350 per annum
Hours of work: 37 hours per week - 8.30m to 5pm
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Bracknell
Our client is looking to recruit Complaints Handlers / Customer Relations Officers to join their busy team on a temporary basis immediately.
As a Complaints Handler /Customer Relations Officer you will be responsible for:
* Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
* Respond and resolve customer complaints and escalations.
* Liaise with internal departments and third parties to manage the enquiry with professionalism.
* To provide a solution to customers within satisfactory timescales
* Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
* Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
* To respond to customers' needs in person and via email.
The Ideal Complaints Handler will have/be:
* Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints.
* Excellent English skills with strong letter writing skills.
* Confident, and if necessary, authoritative on the phone.
* Strong interpersonal and influencing skills.
* Ability to prioritise workload.
* Work independently as well as part of a team.
* Strong customer service and telephone skills.
* Good negotiating skills.
To be considered please submit your CV asap.
INDHP