Address
Form of work
SalaryComplaints Officer
Westminster (Hybrid)
£19 per hour umbrella
Contract (3 months+)
The Role:
As a Complaints Officer, you'll report to a Complaints Team Manager, based in one of Westminster City Council's offices for a minimum of three days per week.
Your role within the complaints team will involve handling various administrative tasks related to complaints. This includes engaging with our residents via telephone, email, and formal written correspondence.
Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Letter writing and meticulous attention to detail are crucial aspects of this role.
The Candidate:
- Experience in resolving complaints effectively
- Proficiency in letter writing
- Experience in completing various administrative tasks related to complaint management
- Previous experience of delivering exceptional customer service in your previous roles, particularly in handling complaints
How to Apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; .
