Complaints Officer

Belmont Recruitment are currently working with a NHS Trust based in Kentto recruit an experienced Complaints Officer on an initial 3-month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.

The Trust will consider Flexible Working and WFH options.

• Analyse complaint, identifying issues, themes and concerns.
• Review information already provided by division, ensuring that it has addressedeach concern and identified learning/improvements where possible.
• Identify any outstanding information required to address the complaint concerns
• Use information to draft a Trust response to the complaint

Skills required are:

• Attention to detail.
• Strong communication (particularly written)
• Drafting experience desirable.
• Analytical skills desirable.
• Adequate typing speed.
• Knowledge of case management systems (Datix/InPhase)

Previous experience within the NHS with clincial knowledge would be an advantage for this role.

Please apply with an update to date CV as soon as possible or contact Jade at Belmont Recruitment.